SERVICE
| The key to Norfolk Copiers success is its high quality of service, an important factor in today's competitive, technology driven market place. Our service technicians carry substantial stocks of parts on their vehicles, which ensures that the vast majority of service calls are completed on a first visit fix basis.
Our average service call response time is less than four working hours, with service technicians carrying mobile phones to enable us to respond rapidly to emergency calls by the rescheduling of routine maintenance calls. Our workshop facilities provide for machines to be booked in for repair. Workshop charges: £28.50 per hour. |
COPIER SERVICING
We provide service and supplies for most leading makes of copiers and printers.
You pay on a monthly/quarterly basis by a telephone requested meter reading. You pay for the number of copies multiplied by a copy charge.
The maintenance agreements provides the following:
- telephone service help line
- priority call-out
- call-outs and labour
- toners, drums & developers
- replacement parts for the lifetime of the machine
- loan machines if required
- call-out charge (including ½ hour on-site) - £48.50 + VAT
- each additional 20 minutes - £8.50 + VAT
We provide service and supplies for Ricoh (including Rex Rotary and Gestetner) and Riso manufactured machines.
The following service options are available:
ANNUAL MAINTENANCE AGrEEMENT
A one off annual payment provides easy budgeting of your machines servicing.
The maintenance agreement provides for the following:
- telephone support
- priority call-outs
- call-outs and labour
- replacement parts for the lifetime of the machine
- loan machine if required
- call-out (including ½ hour on-site) - £68.50 + VAT
- each additional 20 minutes - £ 8.50 + VAT
FACSIMiLE SERVICE
We provide service and supplies to most leading makes of facsimile machines.
The following service options are available.
Annual maintenance agreement
A one off annual payment provides easy budgeting of the machines servicing. The maintenance agreement provides the following:
- telephone help line
- priority call-outs
- call-outs and labour
- replacement parts for the lifetime of the machine
- loan machine if required
- call-out (including ½ hour on-site) - £ 48.50 + VAT
- each additional 20 minutes - £ 8.50 + VAT
